This week at work I was invited to join the Campus Slow down committee. We’ve been experiencing problems with different users varying from “Everything is slow” to “Outlook locks up”. Since I am responsible for the Email infrastructure, I got the invite, along with our LAN architect, Active Directory Administrators from each of our domains, Security representative, the SAP Administrator, the Helpdesk manager and her highest level help desk representative. We were reviewing the related tickets that the helpdesk manager brought to the meeting. Below is the one, that had the meeting pause while everyone busted up laughing including the Helpdesk manager.
** PHONE LOG 10/24/2006 08:54:00 AM
(Person Having the Problem): User’s Name
(Department/Physical Location): building b, 2nd floor
(Machine Name/IP Address): ComputerName
(Switch – Blade/Port Information):
User Name:
Host Name: Computername.domain.local
MAC Address: 12-34-56-78-90-11
IP Address: xxx.xxx.xxx.xxx
Subnet: xxx.xxx.xxx.xxx
Switch: ClosetLocation xxx.xxx.xxx.xxx
Port: 1/2
Port State: static
VLAN : VLAN NAME
Port Speed : 100M
Port Duplex : full-duplex
Last Seen 2006/10/13 14:57:18
(Top 2 Memory and CPU usage):
(Application): everything
(How Slow?): takes 2-3 minutes to open any application
(Description of problem): when she first boots up the computer in the morning, it takes *forever* to open programs. this lasts for several minutes, then goes back to normal-speed for the rest of the day.
(Time of Day/For how long): first thing in the morning
(Is the Problem Reproducible): yup
(Troubleshooting Steps Taken): told her it sounds like a combination of trying to open programs before the computer is all the way booted up, and virus scan loading and scanning files at bootup. advised her to boot up her computer, login, and then go get a cup of coffee to let the computer boot all the way before she tries to start her work in the morning.